![]() So are a number of its competitors including Adorama, B&H, Walmart, Target and Best Buy.Īmazon struck a deal with Apple in late 2018 to be become an Apple Authorized Reseller, meaning it gets the devices directly from Apple and Apple has given it the green light to sell them. Amazon is an officially authorized Apple reseller. Yes, if you're looking at the official Apple store on Amazon. If you still don't get anywhere go to the "Verbraucherzentrale" and ask them how to proceed.A New Apple Watch Is Coming. Don't walk away being annoying often gets you what you want.Īlso, write down the names of everyone you speak to and what they said (don't record the conversations, just take notes of who said what). If the supervisor also stonewalls you, ask for his or her boss. Print out paragraphs 312 and 355 of the BGB and take them with you if you have to, and if you encounter resistance ask them to refer you the legal basis of their refusal. When you encounter this kind of behaviour (a company notorious for poor customer service, as Saturn is known to be) it's important to be persistent and act assertive you don't want them to think you are pushover. My advice is that you go back and ask for a refund again. contracts for the supply of sealed audio or sealed video recordings or sealed computer software, if they were unsealed after delivery , contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery, But you might have a hard time arguing that, because that belief obviously invites to abuse, and you may be called naive for thinking you could get away with that (I know, in the US it's different - there it's almost like a sport to abuse this privilege). You may still be able to work something out, but you have no legal right, unless you can prove that the Widerrufsbelehrung was misleading in this regard, making you believe you were allowed to use the product before returning it. This is not the US where companies voluntarily let you use their products and still accept them later for return, and so you cannot demand this here, sorry. I.e, if you try to go to court, you may be told you can't do this. In that regard, by the idea of the law, you cannot USE the product and then return it, in the same way a shop would not not allow you to activate the phone in their shop and then let you not purchase it when you decide you don't like it. ![]() ![]() I.e, the law is only meant to accomodate the buyer for the disadvantages of not being able to take the product in its hands when ordering it via mail. The law that gives you 14 days to return mail-ordered(!) merchandise is made and meant to be analogous to what a person who makes a purchase in a shop can do to check out a product. not sure what the exact phrasing is) I'll do whatever it takes to return it. If I am legally entitled for a 14 day return guarantee, "without stating any reasons" (just translating from german. Then I called with the Saturn support and he told me I should try tomorrow with another person in the shop - "maybe they'll be in a better mood". I've called directly to Apple and they told me it's possible - no matter where and what I buy, I have the legal right to return it within the 14 days. In their AGBs I haven't found anything conflicting. When I log in to my account on their website, it's clearly stated that it is possible to return the phone. as the warranty starts when the device is turned on for the 1st time. Today I wanted to give it back, however the guy told me it's not possible to return Apple products. Exactly 14 days ago I bought an iPhone at - online order, payed for in shop.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |