How do messages from my Pattern site work? If you receive a spam message, or a message that doesn’t need a reply, and don’t respond, we don’t include it in your response time. Your average response rate is calculated by measuring the average time from when you receive a message to when you respond to that message. This response time gives shoppers an idea of when they can expect to hear back from you. On listing pages, Etsy shoppers can see how quickly sellers usually respond to messages. What is the response time shown on my listing pages? To permanently delete a message, go into Recycling bin and select it. The message will be moved to the Recycling bin, but will not be permanently deleted. To move a message to the Recycling bin, select it and choose Recycling bin. To report a message as spam, select it and choose Mark as Spam. Spam, recycling bin, and permanently deleting messages This section is only visible if you have a help request from a buyer.
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